CANON PIXMA SERIES PIXMA MG2120 PIXMA MG2220 PIXMA MG3120 PIXMA MG3122 PIXMA MG3220 PIXMA MG3222 PIXMA MG3520 PIXMA MG3522 PIXMA MG3620 PIXMA MG4120 PIXMA MG4220 PIXMA MX372 PIXMA MX392 PIXMA MX432 PIXMA MX439 PIXMA MX452 PIXMA MX472 PIXMA MX479 PIXMA MX512 PIXMA MX522 PIXMA MX532 TROUBLESHOOTINGERROR MESSAGE – “Not Recognized”, “Cartridge is Missing/Damaged”,”Incompatible/Unsupported Cartridge Installed”If you see one of the above error messages, remove the problem cartridge from its cradle inside the printer, and double check the copper strip is intact. Then, take a PENCIL ERASER, and firmly eraser over the contacts, then gently brush away any debris. Re-install the cartridge into the printer. If the problem persists, reset your printer by:1. Turn off computer AND printer with cartridges installed2. Unplug printer and leave everything off for 2 minutes3. Restart printer AND computer and attempt to print again.If the problems continue, please contact us for a replacement.ERROR MESSAGE – “Low Ink”, “Empty”Please keep in mind that if you see a “low ink” error message, this is VERY common with remanufactured cartridges. To continue printing, press/hold the stop/reset button or the resume button for 10 seconds.If you cartridges do not work to the expected page yield, please contact us for a replacement.POOR PRINT QUALITYIf the print quality is inadequate, please follow the below instructions to run a cleaning cycle (may vary between printer models- for additional instructions, please consult your printer’s user manual):1. On your printer, press ‘Menu’ until you see ‘Maintenance’.2. Use arrow keys to scroll to ‘Cleaning’. Press ‘OK’ to initiate cleaning cycle.If the test page is not satisfactory, you can perform another cleaning cycle.If the problem persists, please remove the cartridge from the printer and locate the printhead on the bottom side of cartridge.1. Take a lint free cloth (i.e. coffee filter) fold it in half, and hold the cartridge (printhead side down) against the coffee filter for 3 seconds.2. Lift the cartridge and you should see a blot if ink on the coffee filter.3. Reinsert the cartridge into the printer.If the problem persists, please contact us for a replacement. IMPORTANT NOTESCARTRIDGES ARE FILLED 100% TO MAXIMUM CAPACITYINSPECTED and TESTED for page yield, performance, and quality. ABOUT OUR PRODUCT All of our cartridges are 100% filled to maximum capacity with high quality pigment-based or dye-based ink All cartridges undergo meticulous testing prior to being individually sealed to ensure that the product you receive will be ready to use. Once installed in your printer, our cartridges are expected to produce the same page yield and quality of print as their OEM equivalent. CONTACT US Our regular business hours are Monday-Friday 8:00AM-4:00PM PST. We are closed weekends and major holidays. If you have any questions questions, comments, or concerns, please contact us through the eBay message center. All inquiries are answered in the order they are received, usually within (1) business day, but we kindly ask that you allow for up to 48 hours (excluding weekends) to receive a reply. RETURN POLICY ALL RETURNS MUST HAVE AN RMA# (Return Merchandise Authorization #). Please contact us through the eBay messaging center so we can provide you with an RMA# and return instructions. For our detailed return policy, please click check out our RETURN POLICY page. PAYMENT OPTIONS We accept payments via PayPal. Orders paid for by eCheck will NOT be shipped until payment has cleared (can take up to 8-15 business days). We are required, by law, to charge 9.0% sales tax on orders shipped within California. This rate is in accordance with the California State Board of Equalization’s current rate for Los Angeles County. SHIPPING POLICY FREE STANDARD SHIPPING is offered on all orders. We only ship to the 48 contingent US states, as well as Alaska, Hawaii, and Puerto Rico. At this time, we do not ship to APO or FPO addresses or fulfill international orders. Other shipping methods are available for an additional cost. Detailed information regarding shipping options and their rates can be found under the “Shipping and Payments” tab on each listing. Once payment has cleared, orders are generally processed within 24 hours (except weekends and major holidays) and sent via USPS First Class Mail (depending on the total weight and/or value of an order we may also ship via USPS Priority or UPS Ground). Orders received after 1:30PM PST on Friday will not be processed until the following Monday morning. Once shipped, tracking information will become available and be sent via an e-mail notification. PLEASE DOUBLE CHECK THE “SHIP TO” ADDRESS BEFORE PLACING YOUR ORDER. We cannot guarantee that address change requests will be granted once the order has been submitted. Brother, Dell, HP, Lexmark, Canon, Epson, and other manufacturer brand names and logos are registered trademarks of their respective owners. Any and all brand name designations or references are made solely for purposes of demonstrating compatibility. Copyright 2015 Houseoftoners©, All rights reserved. Powered by SixBit’s eCommerce Solution